Our values

There are several benefits and values of shopping at our Family concept store:

1. Personalised service: Our store can provide you a personalised customer service and offer tailored recommendations based on individual needs and preferences.

2. Unique products: Our store is more likely to offer unique and one-of-a-kind products, which can be difficult to find in larger retail chains.

3. Better quality control: With a smaller customer base and more hands-on management, our store is able to maintain higher standards of quality control and offer better-quality products.

4. Support of small business: Shopping from small Family concept store supports small businesses and contributes to local economies, rather than fuelling larger corporations.

5. Ethical sourcing: We are more transparent about our sourcing practices and may prioritise ethical and sustainable sourcing, which can appeal to customers who value such considerations.

6. Flexible return policy: We have more flexible return policies and we are more accommodating of customer needs.

7. Direct from the manufacturer Our store often purchase directly from manufacturers, which can result in lower prices for customers.

8. Focus on customer satisfaction: We are more focused on ensuring customer satisfaction, which can result in higher-quality products and services.